Shipping Policy

Last Updated: August 24, 2026

At Woodllay, we are committed to providing reliable and transparent shipping services. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing & Handling Time

All orders are processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

2. Shipping & Delivery Time

We currently offer shipping within the United States.

After your order has been processed, standard delivery generally takes 3–7 business days.

Estimated Total Delivery Time

Processing: 1–3 business days
Shipping: 3–7 business days
Estimated total: approximately 4–10 business days

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances outside our control.

3. Shipping Costs

Standard shipping is free on all orders, unless otherwise stated at checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Shipping Carrier

Orders may be shipped using reputable carriers such as USPS, UPS, FedEx, or other available delivery services, depending on the destination and the size or nature of the order.

The carrier may be selected by Woodllay based on availability and the most suitable shipping method.

5. Order Tracking

Once your order has shipped, we will send a confirmation email containing your tracking number, when tracking is available.

Please allow up to 24–48 hours for tracking information to become active after the shipment has been handed to the carrier.

6. Delivery Delays

While we work to meet the estimated delivery times above, delays can occasionally occur because of circumstances beyond our control, including:

• Severe weather

• Carrier delays

• Holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Natural disasters

• Other unforeseen circumstances

If your order is delayed, please contact us and we will assist you in checking its status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.

8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged packages, please provide photographs of the product and packaging when contacting us so that we can investigate the issue with the shipping carrier and determine the appropriate solution.

9. International Shipping

At this time, Woodllay primarily ships to addresses within the United States.

If international shipping becomes available, applicable shipping costs, estimated delivery times, customs requirements, duties, and taxes will be communicated at checkout or through an updated Shipping Policy.

10. Contact Us

If you have questions about your order or our Shipping Policy, please contact us:

Woodllay
Trade Name: woodllay
Address: 33 Park Pl, New York, NY 10007, United States
Phone: 929-369-7030
Email: contact@woodllay.com

Our customer support team will be happy to assist you with shipping and delivery questions.

Woodllay reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with an updated revision date.